Welcome to EarthSynergy. These Terms & Conditions explain the general conditions that apply when you purchase products through our website.
EarthSynergy is a New Zealand business owned and operated by Kirsten (Kirsty) Alice Schofield, based in Napier, New Zealand.
By placing an order through our website, you agree to these Terms & Conditions, subject to your rights under New Zealand law.
⬡ Products & Availability
We take care to provide accurate product descriptions, photographs and information to help you make informed choices.
As many of our products contain natural crystals and gemstones, variations in colour, pattern, shape and size are to be expected. These natural differences are part of what makes each piece unique.
All products are subject to availability. If an item you’ve ordered is unavailable, we’ll contact you to discuss a suitable alternative or arrange a refund.
⬡ Prices & Payments
All prices displayed on the EarthSynergy website are in New Zealand dollars (NZ$) and include GST at the current rate of 15%.
Payment must be completed using one of the payment methods available at checkout.
Any applicable shipping charges will be displayed before you confirm your order.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order you’ve placed, we’ll contact you before proceeding and offer the option to accept the corrected price or receive a refund.
⬡ Orders & Acceptance
When you place an order, you agree to provide accurate contact, billing and delivery information.
Once your order has been received, we’ll send you an order confirmation.
We reserve the right to decline or cancel an order where a product is unavailable, payment cannot be completed, or a genuine pricing or listing error has occurred. If payment has already been received for an order we cannot fulfil, we’ll arrange a refund.
⬡ Shipping & Delivery
EarthSynergy dispatches orders throughout New Zealand using NZ Post.
Shipping charges, estimated delivery timeframes and tracking information are explained in our Shipping & Delivery Policy.
While we take care to dispatch orders promptly, delivery times may vary due to courier delays, public holidays and other circumstances outside our control.
Nothing in these Terms & Conditions limits your rights under applicable New Zealand consumer law.
⬡ Refunds, Returns & Exchanges
We want you to be happy with your EarthSynergy purchase.
If a product arrives faulty, damaged or not as described, please contact us so we can help resolve the issue.
Information about returns, exchanges, cancellations and refunds is available in our Refund & Returns Policy.
Our policies do not limit your rights under the New Zealand Consumer Guarantees Act 1993.
⬡ Product Use & Care
Please follow any care, maintenance or safety instructions supplied with your purchase.
Crystals and crystal jewellery may require particular care to avoid damage from moisture, chemicals, impacts or excessive force.
Information about the traditional meanings and associations of crystals is provided for personal interest and reflection. It is not intended as medical advice or a substitute for professional healthcare.
⬡ Ownership & Risk
Ownership of purchased products passes to you once payment has been received in full.
Responsibility for products during delivery is governed by applicable New Zealand consumer law.
⬡ Website Content & Copyright
The photographs, written content, graphics and other original material on the EarthSynergy website are protected by applicable copyright and intellectual property laws.
You may not reproduce or use our original website content for commercial purposes without prior written permission, unless otherwise permitted by law.
⬡ Consumer Rights & Liability
EarthSynergy operates in accordance with applicable New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer rights or remedies that cannot legally be excluded.
To the extent permitted by law, EarthSynergy is not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
⬡ Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services or legal obligations.
The terms applicable to an order are those in effect when the order is placed, unless a change is required by law or otherwise agreed.
⬡ Contact EarthSynergy
If you have any questions about these Terms & Conditions or your order, please contact us.
Email: kirsty@earthsynergy.co.nz
Location: Napier, New Zealand
We’re always happy to help with questions about our products or your purchase.