Our Shipping & Delivery Policy explains how we send EarthSynergy orders throughout New Zealand, including postage costs, estimated delivery times and tracking information.
We carefully package your purchases and aim to send orders as promptly as possible.
⬡ Shipping Costs
We use NZ Post to deliver orders throughout New Zealand.
| Delivery Option | Cost | Estimated Delivery |
|---|---|---|
| Standard urban delivery | $8.50 | 1–3 working days |
| PO Box delivery | $8.50 | 1–3 working days |
| Signature required | $12.00 | 1–3 working days |
| Rural delivery | $13.50 | 3–7 working days |
| Urban orders over $100 | FREE | 1–3 working days |
| Rural orders over $100 | $5.50 | 3–7 working days |
You’ll see the applicable shipping charges at checkout, based on your delivery address and chosen shipping option.
⬡ Order Processing & Dispatch
We aim to send orders on the same working day that we confirm payment.
Our dispatch days are Monday to Friday, excluding public holidays. Therefore, we’ll generally process orders placed during weekends or public holidays on the next working day.
Occasionally, busy periods or stock availability may cause delays. However, we’ll contact you if anything unexpected affects your order.
⬡ Delivery Timeframes
Most New Zealand orders arrive within 1–7 working days, depending on your location and delivery option.
Delivery estimates begin when your parcel leaves EarthSynergy. However, NZ Post may experience delays during public holidays, busy periods or unexpected disruptions.
Although we cannot guarantee an exact arrival date, we’ll gladly help if your parcel takes longer than expected.
⬡ Tracking Your Order
Once we send your order, we’ll email you a shipping confirmation with your NZ Post tracking number.
You can then follow your parcel using the NZ Post Track & Trace service.
⬡ International Orders
We welcome orders from customers overseas, provided they arrange delivery to a New Zealand address.
Our standard checkout does not offer international shipping. However, you’re welcome to contact us before ordering if you’d like to enquire about delivery outside New Zealand.
⬡ Delayed or Missing Deliveries
Please contact us at kirsty@earthsynergy.co.nz if your parcel hasn’t arrived within the expected timeframe.
Include your order number so we can investigate the delivery with NZ Post.
Likewise, please let us know if your parcel arrives damaged. Where practical, keep the packaging and take photographs to help us resolve the issue.
Your rights under the New Zealand Consumer Guarantees Act 1993 and other applicable consumer protection laws remain unaffected.
⬡ Questions About Shipping?
Have a question about delivery or an existing order? Simply email kirsty@earthsynergy.co.nz.
We’re happy to help.